SM
Sandile M
1 reviews | Active since Oct 2016
10 Aug 2021, 11:27
Bad Service
My mother had a funeral policy with Assupol Life and she passed away on 1 August 2021 and we processed the claim on time for the funeral. We buried her on Thursday 05 August 2021 and until today they have not paid the claim besides their promise to pay within 48 hours. We had to go and apply for emergency loans to cover the funeral costs, even today some of the service providers are not paid.
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Sanlam's replyOfficial
10 Aug 2021, 12:08Dear Sandile, my heartfelt condolences on the passing of your mother. My apology also for any inconvenience caused by the delayed claim payment. We will investigate this and provide a response to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply10 Aug 2021, 12:08
Official
Dear Sandile, my heartfelt condolences on the passing of your mother. My apology also for any inconvenience caused by the delayed claim payment. We will investigate this and provide a response to your direct e-mail address. Regards, Assupol Complaints Manager