BAD SERIVCE

I am extremely disappointed with the service I received from Sanlam. What should have been a simple issue to resolve turned into hours of frustration on the phone, being passed from one consultant to another without any real assistance.

The lack of efficiency, poor communication, and constant repetition of my problem made the entire experience exhausting. It feels like there is no urgency or accountability when it comes to helping clients, and my time was clearly not valued at all.

For a company of this size and reputation, I expected a far more professional and streamlined service. Instead, I was left frustrated, unheard, and still struggling to get my issue properly resolved.

This experience has seriously impacted my trust in your service, and I hope significant improvements are made to avoid putting other customers through the same ordeal.