1 reviews | Active since Oct 2024
Bad review
I submitted my funeral claims documents on Tuesday the 16th June 2025, yesterday on Thursday I called to make a follow up and I was told everything has been captured and I must expect payment in the afternoon same day, mind u we are fed information that it pays within 24 hours. I wanna inform u that as I’m writing this I still haven’t received any money. I had to call again few minutes ago it’s Friday morning the burial is tomorrow when will one organise the funeral on the 11th hour? Now im told they are escalating my matter atleast a friendly lady says she will call the manager and give me feedback (as I’m waiting for feedback) while initially I should have received the payment. Do not fall for this **** of policy covers from them imagine u are frustrated u have lost a loved one and u have to deal with all of these
And also deal with a certain Kgagamatso lady from ur call centre to try and treat people as human beings with emotions especially when they have been wronged and are going through a tough time she was really something else.
Big up to Sis *****gwa and Thandeka Ndlovu who went out of their way to listen to me and did their best to assist me in a polite manner without hanging up the call on me like that kgagamatso did.
And also deal with a certain Kgagamatso lady from ur call centre to try and treat people as human beings with emotions especially when they have been wronged and are going through a tough time she was really something else.
Big up to Sis *****gwa and Thandeka Ndlovu who went out of their way to listen to me and did their best to assist me in a polite manner without hanging up the call on me like that kgagamatso did.
We again apologize for what has happened and for any inconvenience caused in this regard. The matter regarding Kgagamatso will be escalated to management. Kindly note that claim was paid.
We again apologize for what has happened and for any inconvenience caused in this regard. The matter regarding Kgagamatso will be escalated to management. Kindly note that claim was paid.