Bad response to Hellopeter complaint

I made a complaint last week in regards to the treatment I had received in regards to a payout on a death claim on a retirement annuity. I quickly got a response, a telephone call and an email saying that the complaint would be investigated. I received a response which I didn’t agree with and I was told very quickly not to contact them again but to address any query that I have back to the same people that I originally complained about. Sanlam just seems to be using their quick turnaround time as a false pretence that they actually care about the complainant.