BAD / NO Service Sanlam Provident Fund

Provident Fund Payout

Please get your manager to contact me if you are not capable of sorting this out. Last week Monday your agent told me that money would be in my account yesterday. I followed up today and another agent told me its being processed and will be paid by Thursday. I then followed up again and another agent told me I had to contact SARS to sort out problem on their system. I then contacted you and you explained that TAX number and ID did not match and I send you the documents to process with a promise of a follow up call. The other problem that I have is when I called SARS they say that there was no claim showing that was rejected by their system, meaning nothing has been done up to today. This is not customer service and I would like to have the matter escalated"

I sent a follow up mail to ask that this gets escalated and got a snotty reply from the manager telling me that I am Welcome to contact her manager. I gave all the right info for SARS and checked with SARS this morning and still nobody has updated to sort payment. They say that it will take 21 day and this has now been almost 2 months. The fact is that nobody can send you an e-mail to even let you know that there is. a problem with the payout. Never taking life insure from these guys and my fiancé will be changing to Discovery ASAP