Bad investment - Sanlam

To whom it may concern. May parents startted off with Sanlam since the 1980's. My father have 2 policys, by them, since 1982 to 2006 the policy stated if the policy holder passed away that a lumsum will be paid out to the nominated person, or they can diside if they would like to carry on with the policy.( that would be my mother. ) My father passed away a month before there 50th university so understand the devastation, its never easy to lose a luved one. My father whas'nt just a husban or a dad he whas our rock. The nessacery arrangements were made and notify, were documents and death certificates were sent. 24th November 2021 my mother received a letter from Sanlam Death claim department that they please need the following documentation so that they can proceed and finilise my dad's policy's. Also receiving my dad's 2 x policy's. Sanlam sent the documents that needed to be signed for my mother because she decided that she ist'nt going to carry on with the policies. Also confirming it in a written statement. One saterday morning in March a gentelman from Sanlam payout department phone my mother just to confirm that all the information they have off her is correct. And that he his going to sent it for callculation and its going to take 2 days only then can they proceed with the payout. Last week again on a saterday morning nearly 2 and a half moths passed since this gentelmans first phoned called, were by numerals phoned calls and e-mailed were sent to him no luck and no responds. He phones on a saterday morning just to inform my mother she has no choice but to carry on with the policy, because he went in deapper on the policy and that what my father stated. Please i hope u can see were i am going with this. Instade of apologising that he made a mistake that he did'nt do his homework before he made his first phoned call, he comes with this **** my father staded, that my mother is going to have mothly payment that she doesn't want. The policys were changed to Sanlam needs not to my parent needs. Because my father would have never signed the policy if it staded my mother have to carry on with it. I ask Sanlam for the original signed documentations no response. I ask for statedments regarding the portfolio of the policys, because they say they are investing ur money in Fourren Country's,. Here it comes intresting. In the 1980's and 1990"s Sanlam staded that the policys would increases between 0.9 and 12% per year per annul. Were by my parents policys went up once. From 2006 its suddenly 7% per year per annul. Were by for 12years my father received a monthly instalment of R 770.65 for his 2 x policys. Where's the increases,. O sorry its only going to happen if Sanlam deside they get. " Really for 12years " but u stated that u invest in Fourren Country's that Euro's, Dollors and Pound's and and and, but no increase for 12years. Now suddenly in my dad's policy that my mother could only receive the lumsung if she can prove that she is ( ongeskik) it comes down to ta dissability. Do Sanlam realy think we have to beleave that. Would u give a person a lumsung if u new they couldn't work with it. And u no now what, with numerals phone calls and mails, i am SORRY TO SAY NO RESPONS. i want them to pay my mother out, i want the original documents were my father changed the policy. Un apology from this gentlemen phoneing her before he did his homework, or from Sanlam not providing us with the correct documentations tiil up to now. Then my mother wouldnt have being under the wrong impression and used all her savings to service the car and arrange Bed & Breakfast because shes going to vervul my dads last wish. Now i have to see the pain in her heart and the tears in her eyes, because she feels like she had failed him. And its feels like Sanlam thinks its a joke, So if u can get ur money take it. If i can warn people about Sanlam i would. And want nothing to do with them except they payout the money thats due to my mother.

Kind Regards Miss. C. Gilbert ( Daughter) Of Mr. B. J Gilbert ( Deseased ) Cell - ***