KB
Karabo B
1 reviews | Active since May 2025
29 Dec 2025, 16:44
Bad insurer ever
My moms life policy has not been paid out and it’s been over six months, I have been submitting the same documents they have been asking me but still they require then and they tell me that the policy takes up to 2 years before it pays out, I am financially distressed because the money has to help me go back to school and also help my brother
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
29 Dec 2025, 16:48Dear Karabo, we have received your review. Our sincerest apology for any frustration caused and condolences on the passing of your loved one. The claim has been processed and should be paid by tomorrow. Regards, Assupol Complaints Manager
Sanlam's reply29 Dec 2025, 16:48
Official
Dear Karabo, we have received your review. Our sincerest apology for any frustration caused and condolences on the passing of your loved one. The claim has been processed and should be paid by tomorrow. Regards, Assupol Complaints Manager
KB
Karabo B's updateReviewer Update
02 Jan 2026, 11:51 Thank you for the feedback. As advised, the payment was expected by 31 December 2025 .Unfortunately, it has not yet reflected. Kindly confirm proof of payment or an updated timeline.
KB
Karabo B's update02 Jan 2026, 11:51
Reviewer Update
Thank you for the feedback. As advised, the payment was expected by 31 December 2025 .Unfortunately, it has not yet reflected. Kindly confirm proof of payment or an updated timeline.
Sanlam's replyOfficial
02 Jan 2026, 11:59Our claims assessors has confirmed that the medical information received did not contain all the information they required to finalise the validation of the claim and they will now proceed to escalate it to our service provider who will assist to obtain the information from the deceased doctors, on behalf of the family. This may take still a while to finalise and and exact timeframe cannot be confirmed. If you are able to provide us with a list of the names and contact numbers, visitation dates and reason for visiting the doctors that the deceased visited before her passing, this will greatly assist.
Sanlam's reply02 Jan 2026, 11:59
Official
Our claims assessors has confirmed that the medical information received did not contain all the information they required to finalise the validation of the claim and they will now proceed to escalate it to our service provider who will assist to obtain the information from the deceased doctors, on behalf of the family. This may take still a while to finalise and and exact timeframe cannot be confirmed. If you are able to provide us with a list of the names and contact numbers, visitation dates and reason for visiting the doctors that the deceased visited before her passing, this will greatly assist.