Bad Gap Cover Customer Service.

I have received the worst service from Sanlam Gap Cover. I have followed all the procedures to log a gap cover claim and have not received any payout. I keep getting reference numbers but no feedback, no return calls, just automated messages to submit my paperwork. I have done this over and over and I have no response. I also tried calling the customer service line several times and I keep getting a voice mail message. This is just not acceptable from a large organization.