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tT
tanya T

1 reviews | Active since Nov 2014

29 Nov 2024, 08:36

Bad funeral policy

Having to wait 5 working days for a funeral policy to pay out is one of the worst experiences of my whole life. This process just added to more stress and pain. Definitely moving my policy. Shame on you

0
Replies (9)
Sanlam
Sanlam's reply29 Nov 2024, 08:39
Official
Good day tanya   We are sorry to hear of your poor client service experience during this difficult time. Please respond to our private message.  Regards
 Sanlam Client Care 
tT
tanya T's update29 Nov 2024, 08:54
Reviewer Update
We really cant wait 5 working days for a funeral cover the funeral is Sunday ...there's no money we literally waiting on this money. This is such a bad time for us and now we have money problems.
tT
tanya T's update29 Nov 2024, 08:55
Reviewer Update
Tanya Tobias
*** policy no
tT
tanya T's update29 Nov 2024, 09:17
Reviewer Update
***083
tT
tanya T's update29 Nov 2024, 09:33
Reviewer Update
To the provided email adress for claims
***
tT
tanya T's update29 Nov 2024, 09:34
Reviewer Update
It is an icover funeral policy
Sanlam
Sanlam's reply29 Nov 2024, 09:43
Official
Thank you for confirming. We have referred your complaint to the relevant department.

 Regards
Sanlam Client Care 
tT
tanya T's update29 Nov 2024, 09:44
Reviewer Update
Mmm
Sanlam
Sanlam's reply03 Dec 2024, 08:37
Official
Good day tanya

This is to confirm that feedback was provided to you via email. Regards
Sanlam Client Care