TZ
Thobeka Z
1 reviews | Active since May 2021
19 May 2021, 15:45
Bad
Sanlam your service is disgusting. I have been calling, sending emails and even going to your branch in Richards bay since last year March but till this day my issue has not been resolved. I am really frustrated about this whole thing.I call almost every week. They are very *********** and they are delaying this matter for whatsoever reason. Their service is very appalling and disgusting. They have still been taking money from my account even though the policy has matured. They are making inconvenient for me.
Helpful (0)
Replies (4)0
Replies (4)Sanlam's replyOfficial
19 May 2021, 16:00Dear Thobeka
We acknowledge receipt of your complaint. Please provide us with either your policy or ID number in the private field.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide us with either your policy or ID number in the private field.
Regards,
Sanlam Client Relations
Sanlam's reply19 May 2021, 16:00
Official
Dear Thobeka
We acknowledge receipt of your complaint. Please provide us with either your policy or ID number in the private field.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide us with either your policy or ID number in the private field.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
20 May 2021, 09:16Good day, Thobeka
We do not recognize this number as one of our policies. Please confirm if it is with Sanlam SKY. Please note that we have many departments and we just need a little bit more of information so that we may direct it to the correct team.
Thank you and regards,
Sanlam Client Relations
We do not recognize this number as one of our policies. Please confirm if it is with Sanlam SKY. Please note that we have many departments and we just need a little bit more of information so that we may direct it to the correct team.
Thank you and regards,
Sanlam Client Relations
Sanlam's reply20 May 2021, 09:16
Official
Good day, Thobeka
We do not recognize this number as one of our policies. Please confirm if it is with Sanlam SKY. Please note that we have many departments and we just need a little bit more of information so that we may direct it to the correct team.
Thank you and regards,
Sanlam Client Relations
We do not recognize this number as one of our policies. Please confirm if it is with Sanlam SKY. Please note that we have many departments and we just need a little bit more of information so that we may direct it to the correct team.
Thank you and regards,
Sanlam Client Relations
Sanlam's replyOfficial
20 May 2021, 11:20Dear Thobeka
Thank you for the information. Your matter was escalated to the correct team for further handling.
Regards,
Sanlam Client Relations
Thank you for the information. Your matter was escalated to the correct team for further handling.
Regards,
Sanlam Client Relations
Sanlam's reply20 May 2021, 11:20
Official
Dear Thobeka
Thank you for the information. Your matter was escalated to the correct team for further handling.
Regards,
Sanlam Client Relations
Thank you for the information. Your matter was escalated to the correct team for further handling.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
25 May 2021, 15:02Dear Thobeka
One of our consultants made contact with you and they are looking into your matter. They will keep you updated on the outcome.
Kind regards,
Sanlam Client Relations
One of our consultants made contact with you and they are looking into your matter. They will keep you updated on the outcome.
Kind regards,
Sanlam Client Relations
Sanlam's reply25 May 2021, 15:02
Official
Dear Thobeka
One of our consultants made contact with you and they are looking into your matter. They will keep you updated on the outcome.
Kind regards,
Sanlam Client Relations
One of our consultants made contact with you and they are looking into your matter. They will keep you updated on the outcome.
Kind regards,
Sanlam Client Relations
