********* & Bad-Faith Practices: Assupol Ignoring Cancellations

I cancelled my Assupol Life Policy in 2022. However, instead of honouring the cancellation, Assupol changed the reference number linked to my Persal account in order to continue gaining access and deducting an unauthorised premium of R253 from my salary every month. Despite my attempts to address this matter through emails, my correspondence has been completely ignored.

This kind of conduct shows a serious case of doing business in bad faith. Customers are entitled to cancel policies whenever they choose, yet Assupol continues to frustrate policyholders by failing to process cancellations and by resorting to ********* practices to keep deducting money without consent. With the cost of living already extremely high, it is unacceptable that a financial service provider continues to exploit individuals by taking money they are not authorised to take.

Assupol’s actions amount to a clear disregard for consumer rights, transparency, and fair business practices.