Bad experience with this company

Poor service, I submited a withdrawal last week and before I even submitted a withdrawal I called in to ask if I can get money from my policy they said yes I can and they send through the documents that I needed to sign and they indicated how much I will be getting. I then signed the for and returned it to them, I called in on Monday to do a follow up of my claim the lady that assisted me said all is well and will receive my payment in few days today I get a phone call saying that they can not proceed with the payment as the amount is lower than their required amount to qualify for a withdrawal it should be R2500 and above if it's less then that then you'll not get the money.

I still fail to understand why because that is the money that is in my policy and I spoke to 4 different consulted and that was never disclosed to me from the beginning when I app**** for the withdrawal on my policy they even send documents that I needed to sign reflecting the amount.

I'm have never had a good experience with sanlam even after the death of my husband I struggled with Sanlam.

I would never advise anyone to join sanlam their payment take weeks, even with my late husband payments it took a year and months to pay.

A bad company to ever think of investing in or taking any policy with.