Bad experience with Sanlam

The level of non-service by Sanlam after being a client for nearly 40 years, is very disappointing. Not once in the last 8 months since I lodged my request was I provided with any form of personal assistance. The one generic e-mail after the other, often changing reference numbers, and promise after promise came to nothing. Once they even mistook me for another client. I sincerely hope none of my details ended up in someone else's inbox! But I will not go away until my problem is solved. I will keep on pushing and pushing, even if it takes another 8 months. At some point I am sure they will stop ignoring me. One can only hope...