Bad experience no help at all, very disappointed

One thing I do know is that Sanlam prides it's self on customer service but it's very disheartening when the people put in place to assist lack these values l, I have been having a problem with my Sanlam reality since 20/02/2026 till this date no one has helped me, I have sent multiple emails both to their customer service email and complaints but no one bothers to get back to me, I Informed the complaints agent of my concerns on Friday and how I was mislead and when requested her to send me the call recording

Till this day she has ignored my emails, and just sent me a debit order form without addressing my concerns....weee no TCF app**** here shame - I am really disappointed with the service and the complaints department, it's placed there to assist clients but they ignore instead