Bad experience after I thought they were 100%

Sg ***1 Terrible service, two weeks ago I've received the message that said my claim has been finalized and sent for payment but that was false statement.

Last week they said it would be finalized last Friday but that was false statement.

Last week Thursday after escalation they said it will be done as soon as possible because the time frame has passed but till today there is nothing. Admission of 9 April - 15 April 2024.

I don't know what changed their good service because they were doing very very well.

Thank you Zilungile Memela