KN
Kulani N

1 reviews | Active since Jul 2024

08 Jul 2024, 22:55

Bad experience😭😭😭😭

I recently had the misfortune of experiencing abysmal service from a company that recklessly disregarded my explicit request to cancel debit orders. This egregious oversight led to a plethora of avoidable issues, including undue stress, inconvenience, and significant financial repercussions. The company's glaring negligence and blatant disregard for customer instructions were nothing short of alarming.

This lamentable experience served as a stark reminder of the paramount importance of reliable and efficient service providers. I will henceforth be more vigilant and meticulous in managing my financial transactions, ensuring that such a debacle never occurs again. It is imperative that businesses recognize the significance of trust and prioritize clear communication, attention to detail, and adherence to customer instructions to avoid similar fiascos.

By doing so, companies can foster a culture of accountability, earn customer loyalty, and maintain a reputation for excellence. In contrast, negligence and incompetence can lead to irreparable damage and a loss of customer trust. I urge businesses to heed this cautionary tale and strive for exceptional service that prioritizes customer needs and satisfaction.

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Replies (1)
Sanlam
Sanlam's reply09 Jul 2024, 06:06
Official
Dear Kulani, thank you for your review. Our apology for any frustration caused. We confirm that the policy (that was set to start on 01 Jul 2024) was stopped on 20 Jun 2024, but this may unfortunately not have been in time to prevent your pay office (Persal) to deduct a premium in July. We will refund this as soon as your pay office has paid this over to us at the end of July. Please send us a copy of your bank statement to diarise the refund, as per our direct e-mail to you. Regards, Assupol Complaints Manager