Bad Experience

contacted icover Call Centre on Monday the 3rd. All I wanted from them was to get my Policy Schedule and Policy Transection history to prove to my new insurer that I was covered by them. Then Nyiko the 1st consultant went and cancelled the policy before sending me the documents I had required. I called back and was literally on the call with them the whole of Monday but with no help. I spoke to Shumani, Amanda Vusimusi and Rebbeca but none of them could help. Everytime I request to speak to a senior person I'm told they are in the meeting they will call me back, did they ever call me back? NO!. Today I'm still going through the same struggle, I even reached out to them on Instagram but no luck.

I have lost hope on this people and I don't know what to do anymore as now I am not insured and they not giving me the documents I need.