rN
rehana N

1 reviews | Active since Sept 2011

10 Oct 2019, 09:22

BAD DEAL

My name is Rehanna Abdool Govender. I have Life insurance with Assupol Lise since June 2008. I should have read the small writing but i trusted the company and the broker. I just found out that. there is a 6% increase on my premium but 0% increase on my life cover. so my premium keeps going up but my cover will stay the same till i die or whatever. and I phoned Assupol and enquired if my policy has any loan or surrender, or any such values. I was told no it does not. I said but I am not happy that my cover is the same and my premium goes up, so if I cancel do I get anything back. so that I can take another cover. i was told no I do not get anything. Not a cent back. I called the broker Sabelo Makoba who promised to look into it and come back to me. he is not answering my calls. I am very disappointed. I have paid for 11 years, with a 6% increase. am still paying. why increase my premiums if the cover stays the same? its a *******. how many people are they doing this to?

0
Replies (2)
Sanlam
Sanlam's reply10 Oct 2019, 10:41
Official
Good Morning Rehanna, 

Thank you for submitting your complaint and for bringing this matter to our attention. We take note of dissatisfaction with your Policies Product features and will be in direct contact with you in order to assist you with the resolution of your complaint. 

Please feel free to contact us should you have any further queries.

 Proudly serving, Assupol Complaints Team. 
rN
rehana N's update10 Oct 2019, 12:24
Reviewer Update
Assupol Complaints dept sent me a msg that they should resolve my complaint in 20 business days. complaint no. C***. i contacted them because i needed urgent assistance.