BAD CUSTOMER SERVICES THAT HAS LED TO UNPAID ITEMS

I have changed the debit order date for my funeral plan with Sanlam Sky by sending a signed debit order form in February. The date was not changed and the debit order went off on the wrong date, I called their offices in March to notify them of their action the person I spoke to advised to have changed the date for my convenience and as per the request from my side.

To date the debit order is still going off on the wrong date and for each failed item I get charged. The customer services at Sanlam is very bad and I wish people can stop making business with this company as they careless about us as their clients.

I am mad at their bad service that has made me incur a penalty fee from February to date. I need a refund for all those unnecessary charges.