Bad customer service (waste of time)

I have returned the quotation document for the fourth time to Sanlam, The wording of the document is incorrect I sent the declaration of quotation to Sanlam indicating that I am increasing my retirement annuity, however, when they email the quotation back to me it has mistakes that I am decreasing the contribution whereas I am decreasing. On the 17 of August 2023 which is for the fourth time, I am returning the document to Sanlam for the correct wording of the quotation. The document is prepared by Phathiswa Micke