Bad customer service ,***

I find myself consistently having to come to this platform to complain about customer service with this company , On 2nd of January, I sent a claim to them, I got an automated reply with a reference number . A week later I call in to check on the status of the claim only to be met with your are irritating me attitude. The response I got was that yeah we know you sent as a mail 😂, obviously I am the one who sent a mail pls tell me something different like this is how far your claim is and we working on it . I called on the 6th got the response I must call in 15 days to check , clearly they don't know what's happening there , I then called again on the 9th with the hope that I would get a response that would indicate how far in the process again I was met with the same attitude that I got previous times .I was again referred to my mail as it sent itself