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Bongani C
1 reviews | Active since Feb 2019
27 Jul 2020, 14:32
Bad customer service no TCF
My mother put in a claim for my uncle on the 7 June 2020 till today her claim hasn't been paid, and the most horrible thing is that everyday she uses her airtime to call she holds until it hangs up without her being assisted, we have burried but why then do they have to take time when it comes to paying the claim this is really bad customer service
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
27 Jul 2020, 16:16Good Day,I am Martina Letsoalo.I apologize for the delay in responding to you & for not answering your calls.This is not in keeping with the service that we pride ourselves with.Please send me your contact details so I can assist you with the query.Contact me on ***/ ***
Sanlam's reply27 Jul 2020, 16:16
Official
Good Day,I am Martina Letsoalo.I apologize for the delay in responding to you & for not answering your calls.This is not in keeping with the service that we pride ourselves with.Please send me your contact details so I can assist you with the query.Contact me on ***/ ***
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Bongani C's updateReviewer Update
27 Jul 2020, 20:26Thanks for responding to the above her policy number is *** and contact Details are +***
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Bongani C's update27 Jul 2020, 20:26
Reviewer Update
Thanks for responding to the above her policy number is *** and contact Details are +***
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Bongani C's updateReviewer Update
28 Jul 2020, 12:08I'm still waiting for someone to contact us as I provided our information but no one has called to assit Us
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Bongani C's update28 Jul 2020, 12:08
Reviewer Update
I'm still waiting for someone to contact us as I provided our information but no one has called to assit Us
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Bongani C's updateReviewer Update
28 Jul 2020, 15:46It's almost 24 hours since I wrote the review about how the service at Safrican insurance company is so bad I really was trying to give you the benefit of the doubt however I provided you with the details of the policy holder up to now You haven't responded mind You when you want people to join these policies You sell them lies since You go to their work places in schools I bet I'm gonna tell my mum to cancel this policy since you can't assit her with a mere claim what more do are we gonna experience from this company
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Bongani C's update28 Jul 2020, 15:46
Reviewer Update
It's almost 24 hours since I wrote the review about how the service at Safrican insurance company is so bad I really was trying to give you the benefit of the doubt however I provided you with the details of the policy holder up to now You haven't responded mind You when you want people to join these policies You sell them lies since You go to their work places in schools I bet I'm gonna tell my mum to cancel this policy since you can't assit her with a mere claim what more do are we gonna experience from this company