Bad Customer Service - Generic Responses

Customer service is a complete joke. Notice a while back that my Sanlam portal login isn't working, getting OTP but then fails to login in, keeps on saying "We're sorry that you can't log in right now" I have mailed scdigitalsupport with just a generic response and a PDF attachment of how to login. I know how to login! Called the support line numerous times, just being told they looking at it. They admitted that it is a IT related issue on there side. To this date more than a month it's still not resolved. Can't change my beneficiaries or check on my retirement fund. Would not recommend Sanlam to anyone at this stage.