Bad customer service from Sanlam sky

When a family is bereaved its trully a difficult time however dealing with institutions such as Sanlam Sky makes the grieving process even more difficult. Sanlam sky agents are trully giving the business a bad reputation by delivering such poor service for clients trying to claim. Sanlam you debited the deceased's account even when you were aware that shes late since all the paper work had been submitted to you, now you have to refund those funds and its a mission to get you to do that. Its trully disappointing to deal with such issues, im disgusted trully.