BAD CUSTOMER SERVICE FROM CALL CENTRE AND CLAIMS ASSESSOR

I have had the worst customer service experience with Sanlam Gap, I have submitted a claim on the 03/12/2025 and I keep receiving emails of additional outstanding documents. These requests are being sent to an email address that has a out of office on though when i call I provide my personal email address. I just called the contact centre on *** and what a terrible call that was, the call was answered but the staff said she didn't hear the phone ring that's why I could hear there conversations in the background. this call was made at 17h00 on the 13/01/2026. I was asked for my ID number for times !!!!! I will request the detailed invoice from the hospital but I need the assessor to call me tomorrow to provide detailed feedback on when this claim will be settled. I am appaled that Sanlam provides such service.