EM
Emang M
1 reviews | Active since Jul 2018
16 Sept 2019, 06:18
Bad customer service
I have investment account with sanlam since 2016 and I never withdraw since, so last week I called them regarding the withdraw and I am so disappointed on a poor service, they told me that ETA is 23-09-2019 on 9th.I really don’t understand why it should take more than 10 days to withdraw just 3K while last year I withdrew money with Momentum at it took 24 hours for me to receive payment. At first when I wanted to disinvest I was told it takes 2-3 days then requested to withdraw small portion hoping for quick turnaround.
Am disappointed at sanlam.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
16 Sept 2019, 08:06Dear Emang
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply16 Sept 2019, 08:06
Official
Dear Emang
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
16 Sept 2019, 09:06Dear Emang,
We apologise for the bad service received.
To assist you as soon as possible, please provide your ID and the department where the investment was done at.
Kind regards
Client Relations
We apologise for the bad service received.
To assist you as soon as possible, please provide your ID and the department where the investment was done at.
Kind regards
Client Relations
Sanlam's reply16 Sept 2019, 09:06
Official
Dear Emang,
We apologise for the bad service received.
To assist you as soon as possible, please provide your ID and the department where the investment was done at.
Kind regards
Client Relations
We apologise for the bad service received.
To assist you as soon as possible, please provide your ID and the department where the investment was done at.
Kind regards
Client Relations
Sanlam's replyOfficial
17 Sept 2019, 07:52Dear Emang
One of Sanlam's agents tried to get hold of you yester telephonically.
An e-mail was also sent to try and assist with your complaint.
You can expect a call again today.
Kind regards
Client Relations
One of Sanlam's agents tried to get hold of you yester telephonically.
An e-mail was also sent to try and assist with your complaint.
You can expect a call again today.
Kind regards
Client Relations
Sanlam's reply17 Sept 2019, 07:52
Official
Dear Emang
One of Sanlam's agents tried to get hold of you yester telephonically.
An e-mail was also sent to try and assist with your complaint.
You can expect a call again today.
Kind regards
Client Relations
One of Sanlam's agents tried to get hold of you yester telephonically.
An e-mail was also sent to try and assist with your complaint.
You can expect a call again today.
Kind regards
Client Relations
Sanlam's replyOfficial
17 Sept 2019, 08:49Dear Emang
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
Sanlam's reply17 Sept 2019, 08:49
Official
Dear Emang
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations