BAD CUSTOMER SERVICE DELAY IN REFUND

I JUST LIKE TO WARN THE PUBLIC OUT THERE ABOUT Sanlam's SERVICE I signed up for a savings plan with Sanlam that was suppose to only go off in August to my amaze they deducted 1st of June I called them for a refund and they said that it will take +- 7 days. I also told them that I'm not interested in the policy anymore by writing them a letter of cancellation, this morning I called to asked where is my money and Sonja told me that Thomas said the money has been paid on the 17th, she also said that she will fax me the deposit slip so when I did not receive the deposit slip after 3 hours I called again and Thomas told me that there was a mistake the money was only processed today and I will have my money on Thursday this week. I'm very disappointed and utterly disgusted in the service I received. I intend in taking this story to the newspaper if I don't have my money by latest tomorrow morning 24/6/2015. the people responsible is Corrie Mulder, Henry Hendricks (Neoplan) Sonja (Sanlam) and Thomas(Sanlam) I need an URGENT!!!!!response