Bad Customer Service

I don't even know where to began, Sanlam customer service is the worst by far. Its be 2 weeks since I have ben trying to reach to Sanlam to help me understand the delay on my Provident fund Payout. Its already 6 weeks and nothing has been said. If I go on whatsapp chat I queue for 7 hours and when an agent finally comes online they are very rude and not willing to chat. You are very disappointing for a FSP.You try calling the callcentre and when the pickup, they will pretend as if the cannot hear you. I am not sure how to get through to you but my next stop will be social media and Ombudsman.