AN
Anelitha N
1 reviews | Active since Apr 2025
22 Apr 2025, 09:25
Bad customer service by Ziyanda at Sanlam WhatsApp chat
Besides the fact that Sanlam does not want to pay my umbrella claim they also have a very bad customer service agents who do not care. The agent I was speaking to on a chat her name is Ziyanda- she closed the chat while I was still speaking. My questions were not properly addressed
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
22 Apr 2025, 09:32Good day Anelitha
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply22 Apr 2025, 09:32
Official
Good day Anelitha
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
23 Apr 2025, 09:40Hello Anelitha
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply23 Apr 2025, 09:40
Official
Hello Anelitha
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
AN
AVOID SANLAM AT ALL COSTS!
I submitted a claim in December 2024 and have been met with utter incompetence and disrespect. The "customer service" team is a joke, with agents who seem more interested in dodging calls and ignoring emails than helping clients.
Every step of the way, I've had to fight tooth and nail for basic information and updates. The lack of communication and transparency is staggering. And now, after months of struggling, I'm still waiting for my tax directive – a simple request that's been met with excuses, delays, and complete radio silence.
The cherry on top? They respond quickly on HelloPeter, claiming to escalate my issue, only to disappear into thin air afterward. No further communication, no updates, no resolution. It's a clever tactic to appease online critics, but it doesn't change the fact that their service is abysmal.
## Rating: 0/5
AVOID SANLAM AT ALL COSTS. Their business practices are unacceptable, and their treatment of clients is appalling. You're better off taking your business (and your sanity) elsewhere.
Anelitha N's updateReviewer Update
25 Apr 2025, 08:49AVOID SANLAM AT ALL COSTS!
I submitted a claim in December 2024 and have been met with utter incompetence and disrespect. The "customer service" team is a joke, with agents who seem more interested in dodging calls and ignoring emails than helping clients.
Every step of the way, I've had to fight tooth and nail for basic information and updates. The lack of communication and transparency is staggering. And now, after months of struggling, I'm still waiting for my tax directive – a simple request that's been met with excuses, delays, and complete radio silence.
The cherry on top? They respond quickly on HelloPeter, claiming to escalate my issue, only to disappear into thin air afterward. No further communication, no updates, no resolution. It's a clever tactic to appease online critics, but it doesn't change the fact that their service is abysmal.
## Rating: 0/5
AVOID SANLAM AT ALL COSTS. Their business practices are unacceptable, and their treatment of clients is appalling. You're better off taking your business (and your sanity) elsewhere.
AN
Anelitha N's update25 Apr 2025, 08:49
Reviewer Update
AVOID SANLAM AT ALL COSTS!
I submitted a claim in December 2024 and have been met with utter incompetence and disrespect. The "customer service" team is a joke, with agents who seem more interested in dodging calls and ignoring emails than helping clients.
Every step of the way, I've had to fight tooth and nail for basic information and updates. The lack of communication and transparency is staggering. And now, after months of struggling, I'm still waiting for my tax directive – a simple request that's been met with excuses, delays, and complete radio silence.
The cherry on top? They respond quickly on HelloPeter, claiming to escalate my issue, only to disappear into thin air afterward. No further communication, no updates, no resolution. It's a clever tactic to appease online critics, but it doesn't change the fact that their service is abysmal.
## Rating: 0/5
AVOID SANLAM AT ALL COSTS. Their business practices are unacceptable, and their treatment of clients is appalling. You're better off taking your business (and your sanity) elsewhere.
Sanlam's replyOfficial
25 Apr 2025, 09:21Good day Anelitha
We are sorry to hear that you have not yet been assisted and have reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We are sorry to hear that you have not yet been assisted and have reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply25 Apr 2025, 09:21
Official
Good day Anelitha
We are sorry to hear that you have not yet been assisted and have reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We are sorry to hear that you have not yet been assisted and have reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
29 Apr 2025, 13:40Hello Anelitha
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply29 Apr 2025, 13:40
Official
Hello Anelitha
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care