MK
Mkhonzeni K
1 reviews | Active since Jan 2020
29 Jan 2021, 12:02
BAD CUSTOMER SERVICE BY SANLAM
I made a claim for funeral at Sanlam office Ulundi on the 25/01/2021, it's been four days now 29/01/2021 I never received any correspondence from them, even to acknowledge that the claim was received, let alone to update me about the process
I have buried my dad without them
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
29 Jan 2021, 12:06Dear Mkhonzeni
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Sanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Sanlam Client Relations
Sanlam's reply29 Jan 2021, 12:06
Official
Dear Mkhonzeni
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Sanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Sanlam Client Relations
MK
Mkhonzeni K's updateReviewer Update
29 Jan 2021, 12:37Thanks for your quick response, I am hoping to get my payment soon
MK
Mkhonzeni K's update29 Jan 2021, 12:37
Reviewer Update
Thanks for your quick response, I am hoping to get my payment soon
Sanlam's replyOfficial
29 Jan 2021, 12:42Dear Mkhonzeni
You are most welcome.
Sanlam Client Relations
You are most welcome.
Sanlam Client Relations
Sanlam's reply29 Jan 2021, 12:42
Official
Dear Mkhonzeni
You are most welcome.
Sanlam Client Relations
You are most welcome.
Sanlam Client Relations
Sanlam's replyOfficial
29 Jan 2021, 16:51Good day, Mkhonzeni We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply29 Jan 2021, 16:51
Official
Good day, Mkhonzeni We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations