Bad Customer service as usual

They never answer their phone , They have changed their emails and their claims email address and never informed their clients . Shocking experience every time you have to deal with Sanlam . Doubt it will ever change . Submit my claim on the on the 9th of Jan . Only to find out that they have changed their email address . Now I have been trying to call them for the past 2 days . You only get an automated machine then you get cut off .