Bad Customer Service as usual

On the 21st October I sent a claim through to Sanlam trust . I usually get a reference number but this time I did get anything . I waited for three weeks hoping I would get some sort of response . Seeing that I didn't get a response nor a reference number . I then decide to send a mail on the 8th . I sent a mail to Yolanda Van Schalkwyk , I cced Sabdiswa Kilani and Nogolide Tyani . To date I haven't received a response from any of the people I sent mail . I don't understand how its possible that no one is responding to my mail . This is not the first time I had to put a complain through this platform ,No one in Sanlam is ever willing to go an extra mile to help . Customer service is basically non existent