Bad customer service, and their rude agents

My son have a trust fund with Sanlam, my entire journey of claiming through all this years has been a nightmare with sanlam, bad customer service you get help after blood and sweat , literally you have to go through all social media platforms and helloP to get their attention otherwise you will wait till Jesus comes , wouldn't advise any human to do business with this company because of their poor service towards their clients,