Bad Customer service all the way

Sanlam's customer services will never change , They have no intention of improving , in fact they getting worse.

I have submitted a claim on the 20/12/2023 , and received and automated response , I then followed up on the 08/01/24 by sending emails to two of their employees obviously using using their reference numbers and to date no one responded to the mails , I further tried to use the customer care WhatsApp number , I got a shock of my life when I got answers that they cant help me with my queries and i asked the customer care consultant that i was chatting what was the point of the WhatsApp chat if they cant respond to my queries and alas till to this day I am still awaiting her response .

I have since submitted two more claims , Now I am wondering if they will respond or maybe we shall wait for Moses to perform some sort of miracles . The cultures that Sanlam has its a culture of none caring for customers . Quick to take money but never willing to do what they are getting paid to do . Customers are constantly at their mercy . Think twice before you do business with them