Bad customer Service all round

***8 & ***6 Sanlam is just not customer centric and I am probably complaining for the 6th time excluding the ones that i have avoided .

I sent a claim through to Sanlam sometime on the 04th and I didn't get a response or a system generated Ref no as per usual . So I waited to see if there was a delay or not . When I didn't get it i resent the claim again on the 9th and got the same response . I further resent the mail on the 10th , that when I got the reference number that's after sending 3 mails . Today on the 13th I then decided to follow up to see if the got the claim since i had struggled i though that maybe they were have system problems . I called in and gave in the ref for them to check . The person who answered my call started shouting at for merely asking if they had received the claim . This not the first time and I am pretty sure its not the last time I will get this kind of service . I warning any one who is interested in doing business with the company . They are rude , unprofessional , useless and its Sanlam's culture to ill treat their customers as most people i interact with in that business are rude