Bad Customer Service all round

Sanlam customer service is so disappointing , I honestly dont understand how they managed to stay in business for such a long time

. On the 10th of May I submitted withdrawal forms and I didnt get a reference number for that claim . I then sent emails to the 2 of thier employess . I didnt get a response from any of then . 3 days later a get a mail with two reference numbers . Long story short I then decided to follow up with call on the 10/06 to find out the statues of the claim as they had said it takes 10 to 15 days . The call center agent then tells me that its takes 30 days , Which was a surprise to me as through the whole process they always told me it takes 10 to 15 days , I don't understand where the 30 days comes from .I then decided to send a mail to them and cced 3 people . To date i haven't received a response .

There is no ways that three people didn't see my mail . Its just arrogance , bad customer services and employees thinking they doing their clients a favor by responding , Its a culture that Sanlam holds and prides its self in .I have been complaining for the past 3 years and have come to a conclusion that Sanlam is useless and would not recommend it to anyone