Bad Customer Service

I called Sanlam requesting withdrawal forms , I even sent emails to Yolanda and Nogodile respectively asking them to send me the forms . To date no one has responded to my mail . Secondly i have sent a claim three weeks plus back and when I call Sanlam to get the status of my claim no one can give me a proper response .

It has become the norm that whenever i need something done i therefore need to use this platform to get some sort of response from them . It quite irritating and their service will never improve.