Bad customer service

their service is very poor , I am so disappointed with services I got from their sales person. On the 5th of August I logged a call wanting to cancel my policies with them but the lady who was assisting me mentioned that there's no need for cancelation as I do not have any policies active with them ,then I explained that they have deducted the money ,I app**** for a refund ,after 3 weeks of the application only today am being informed that no refund is due to me as my policies are still active. During those 3 weeks I was asked to send my payslip, proof of account so that they can refund me ,even yesterday I logged a call the guy who was assisting me even mentioned the amount due today .This morning when I log a call am hearing a new story that there's no refund due to me because the policies are still active ,after calling for 3 weeks only today am learning about this new information ,SANLAM SKY does not know hoe treat their customers with care this s my second experience with them .It is so sad because their sales people come to our work place to ask us to take out this policies but its time to cancel them or get a refund there's always issues