LL
Lezal L
1 reviews | Active since May 2021
28 May 2021, 15:21
Bad customer service
I have a personal loan with Sanlam settle the account, sent emails for a settlement letter and whenever I phone the call just kept on being dropped. Customer service don't email me back and on top of everything a debit order is still deducted on a settled account.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
28 May 2021, 15:28Dear Lezal
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply28 May 2021, 15:28
Official
Dear Lezal
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
28 May 2021, 15:41Good day, Lezal
Thank you for your information. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Thank you for your information. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Sanlam's reply28 May 2021, 15:41
Official
Good day, Lezal
Thank you for your information. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Thank you for your information. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations