MT
Mathapelo T
1 reviews | Active since Jun 2020
14 Jan 2026, 08:45
Bad customer service
I have requested to get 100% of my savings from Sanlam as I have resigned, now consultant telling me they keeping my money , I didn't agree with anyone about that , I want my money .. today I was today they still processing after 3 weeks of submitting they not sure if documents received. This is very bad saving company. The consultant just cancelled conversation without letting me know.
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
14 Jan 2026, 08:51Good day Mathapelo We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply14 Jan 2026, 08:51
Official
Good day Mathapelo We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
16 Jan 2026, 10:18Good day Mathapelo
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
Sanlam's reply16 Jan 2026, 10:18
Official
Good day Mathapelo
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
MT
Mathapelo T's updateReviewer Update
16 Jan 2026, 13:48Please you can contact me to resolve the matter
MT
Mathapelo T's update16 Jan 2026, 13:48
Reviewer Update
Please you can contact me to resolve the matter