Bad Customer Service

Customer services from Sanlam trust is so bad they even have started believing they doing customers a Favors . Their attitude is that they are more knowledgeable than you and you cannot tell them anything . Their claiming guidelines are not consistent and change at their convenience.

Since started dealing with them their service has been bad , This started from December 2021 but it probably take me the whole day to wright a review about my bad experience with them so i will stick to the recent events . I sent Wendy Van Wyk and Yoland Van Schalkwyk and email on the 30th of may , To date i have not received any response . I further called Wendy on the 2nd of June as a follow up but was advice by the receptionist that they don't take calls and will send Wendy and email advising her to call me , Alas to date i am still waiting for her to return my call . I further submitted two claims on the 3rd of June , Ref No : *** and *** to date have not received and confirmation or any response . This is one of many incidents.

I would never advise anyone to take any of their products unless you enjoy bad customer service's, or your have an Afrikaans surname as the impression i am getting is that Sanlam's customer services is depended on what nationality you are thus you only deal with a Van something in their company . The attitude is wrong as well as my last conversation with them made me feel like I am some sort of an idiot .