EL
Ellen L
1 reviews | Active since Feb 2020
03 Jul 2024, 04:19
Bad customer service
Bad customer service!I sent emails to enquire about a claim since their client portal is down,i called to try and speed up the process and the customer representative who assisted me escalated the matter to claims department,no one got back to me,yet they promise to get in touch within 3 hours.
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Sanlam's replyOfficial
03 Jul 2024, 06:27Good morning Ellen, thank you for informing us about this. My apology for any frustration caused. We will urgently look into this and provide a response to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply03 Jul 2024, 06:27
Official
Good morning Ellen, thank you for informing us about this. My apology for any frustration caused. We will urgently look into this and provide a response to your direct e-mail. Regards, Assupol Complaints Manager