Bad customer service

Hi, I need access to information. I send through my query through the email provided on YOUR website. Jongikhaya Duba replies and points me to an email address relating specifically to RAs [Email Removed] My emails to this address get returned without reaching the recipient. I inform Jongikhaya Duba about this and request that they find out if there is a problem with this email address. I also request that if possible, they forward the email or contact the relevant department as I cannot reach them externally. After about exchanging 10 emails or so, I still get \contact [Email Removed] email from Jongikhaya. I would have handled this differently. With other companies if you land up in the wrong department