BAD CUSTOMER SERVICE

Poor customer service - Nov 2025 I sent a request to change my FP. My request was only actioned in Dec after sending a complain email. The person I was allocated to is still not helpful. He asked to communicate with me on WhatsApp which I do not find professional and I did inform him. Onbthe 6th of Jan 2026 I again requested him to assist with the same query I could not be assisted with last year. 6 days later I still haven't heard anything from him. I always have to send him "WhatsApps" ask for an update. All I get is "A request was sent as the 2 he had expired" Today he says he'll only be able to conclude my request next week? Why do I need to wait for almost 3 weeks to be assisted?