Hellopeter
Share Your Experience
SE
Shirley E

1 reviews | Active since Oct 2020

17 Mar 2025, 12:59

Bad customer service

I have app**** again this year for 2pot and again I'm waiting longer then my period I understand that it's alot of people but what I can't understand is that people who app**** after me already got their pay out sanlam really needs to improvise on their system it's been a week now how does this work late apply and first ppl to get their payment I'm very dissapointed and I tried several times to phone or talk to an agent but no one comes back with a feedback

0
Replies (8)
Sanlam
Sanlam's reply17 Mar 2025, 13:09
Official
Good day Shirley

We are sorry to learn that you have not yet received your payment and have arranged for assistance from Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply17 Mar 2025, 15:06
Official
Good afternoon Shirley

We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.

Regards
Sanlam Client Care
SE
Shirley E's update17 Mar 2025, 15:07
Reviewer Update
Thank you so much sanlam for getting in contact with me hope this will be sorted out soon
Sanlam
Sanlam's reply17 Mar 2025, 15:12
Official
It is our pleasure, Shirley.

Regards
Sanlam Client Care
SE
Shirley E's update18 Mar 2025, 15:11
Reviewer Update
What is going on still have not received my last message as they called me yesterday to say they will check what is wrong up untill now still no calls or emails
Sanlam
Sanlam's reply18 Mar 2025, 15:26
Official
Good afternoon Shirley

We are sorry to hear that you have not yet received further feedback.

We have followed up with Sanlam Corporate.

Regards
Sanlam Client Care
SE
Shirley E's update18 Mar 2025, 19:39
Reviewer Update
I'm very dissapointed now because nothing is happening
Sanlam
Sanlam's reply20 Mar 2025, 08:56
Official
Good morning Shirley

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care