1 reviews | Active since Sept 2017
Bad customer service
for the past months I have been dealing with Pumzile Magwanya ********** regarding my mothers policy to be reinstate " policy number ASDIR ********** 99164 .
phumizile send an email saying"Thank you for the documents. I have submitted to the amendment team to reinstate. this was after I complaint on email that I have send my query 10days ago and no feedback. same day I send her a mail back asking the following"
when did u submitted to? who will notify me ?when will the debit order run? who ,how will the policy document be resend? what is your turn around time? can I expect someone to call me? please give me constructive feedback?
today is again 10days ago no feedback. this is my worse experiences ever. if she cannot help why can she not asked someone to help her.
Dear Kiewiet Hendriks,
We are really sorry to hear you had this experience.
We will be in direct communication with you shortly to provide us with more information to resolve the issue.
Proudly Serving,
Assupol Complaints Team
Dear Kiewiet Hendriks,
We are really sorry to hear you had this experience.
We will be in direct communication with you shortly to provide us with more information to resolve the issue.
Proudly Serving,
Assupol Complaints Team
Dear Mr Hendriks,
I refer to our direct e-mails and confirm that the policy was reinstated.
Proudly serving.
Assupol Complaints Team
Dear Mr Hendriks,
I refer to our direct e-mails and confirm that the policy was reinstated.
Proudly serving.
Assupol Complaints Team