KK
Kabelo K
1 reviews | Active since Aug 2016
10 May 2022, 16:40
Bad customer service
I called Sanlam exactly @ 8 wanting to cancel my policy, spoke to the advisors and was advised that she's failing to find an advisor from Icover department to assist me but they'll give me a call, was called af 16:28 and the phone rang for only 5 seconds and the person hung up, one of the reasons y i want to cancel is because of the bad customer service
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
10 May 2022, 16:48Dear Kabelo
We are sorry to hear of your experience with us. We have escalated your matter to the responsible team for further handling.
Regards
Client Relations
We are sorry to hear of your experience with us. We have escalated your matter to the responsible team for further handling.
Regards
Client Relations
Sanlam's reply10 May 2022, 16:48
Official
Dear Kabelo
We are sorry to hear of your experience with us. We have escalated your matter to the responsible team for further handling.
Regards
Client Relations
We are sorry to hear of your experience with us. We have escalated your matter to the responsible team for further handling.
Regards
Client Relations
KK
Kabelo K's updateReviewer Update
16 May 2022, 16:37Which they never did, wow!!!!
KK
Kabelo K's update16 May 2022, 16:37
Reviewer Update
Which they never did, wow!!!!
Sanlam's replyOfficial
17 May 2022, 10:34 Dear Kabelo
We tried searching for your policy information with the ID number provided yet we could not find a record. Kindly provide us with your policy number in the private field for further investigation.
Kind regards
Client Relations
We tried searching for your policy information with the ID number provided yet we could not find a record. Kindly provide us with your policy number in the private field for further investigation.
Kind regards
Client Relations
Sanlam's reply17 May 2022, 10:34
Official
Dear Kabelo
We tried searching for your policy information with the ID number provided yet we could not find a record. Kindly provide us with your policy number in the private field for further investigation.
Kind regards
Client Relations
We tried searching for your policy information with the ID number provided yet we could not find a record. Kindly provide us with your policy number in the private field for further investigation.
Kind regards
Client Relations