Bad customer care

Had a personal loan with Sanlam and the final amount that was deducted from my account was incorrect (the amount was more than it was supposed to be). I emailed *** more than a week ago with this query and never got a reply (not even an automated response). I called the service desk/customer care a few times, spoke to someone, and each time the call had to be transferred to another dept. then the call would eventually drop after a long wait. They deducted more than they should and it must be corrected, but it's impossible to get through to anyone that can help. When it comes to selling you something or offering loans then they call you all day long, but if you have a problem/query there is no way to get through.

Bad customer care.