MS
Minnie S

1 reviews | Active since Jan 2023

02 Oct 2024, 11:58

Bad company

Assupol is a very bad insurance company, would never recommend it to anyone. They’re so quick when it comes to sales once you’re their client is kaak ! I regret the day I agreed to that policy. Their link is invalid on the Google,on calls you can’t get hold of them you can call 5 consecutive days without help. The manager to be specific is Jacolien Potgieter she is not professional/helpful. A simple thing I wanted was to change deduction date couldn’t get hold of them got worried with that as to what will happen when it comes to claim stage,cause for 4 months wanting to change the date . Till now I decided to cancel cause I’m not assisted Jacolien Potgieter said she sent for cancellation no response till today yet my account is being debited. She don’t respond to my emails anymore so as their calls you will hold till Jesus comes. I really need help to escalate this.

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Replies (6)
Sanlam
Sanlam's reply02 Oct 2024, 12:11
Official
Dear Minnie, we take note of your review and sincerely apologise for the frustration caused. Your initial cancellation request has been to our service team to process. We note that this has not been finalised yet and will urgently request their assistance and provide feedback to your direct e-mail. Regards, Assupol Complaints
MS
Minnie S's update02 Oct 2024, 12:26
Reviewer Update
I am demanding the letter of cancellation along with a refund cause I long cancelled. So on my direct email I’m expecting letter of cancellation and also I want a refund!
MS
Minnie S's update02 Oct 2024, 12:31
Reviewer Update
I do not need your apology. But a cancellation letter and refund. ASSUPOL is a bad insurance company people dont go for it 🙏🏼🙏🏼🙏🏼. They quick to reply on hello peter cause it’s public send them an email they will never respond. Really thank God for HelloPeter
Sanlam
Sanlam's reply02 Oct 2024, 12:35
Official
Noted
MS
Minnie S's update02 Oct 2024, 12:49
Reviewer Update
By when should I expect it??
Sanlam
Sanlam's reply02 Oct 2024, 13:12
Official
It is in process and we will provide further feedback as soon as possible, but not later than Monday 07 Oct.