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KM
Kenneth M

1 reviews | Active since Sept 2022

19 Sept 2022, 16:32

Bad Company

This is a typical untransformed insurance company that has no regard for customer service. Been calling them for a full month regarding my benefits. No answers calls. When they do they say they will escalate and nothing happens

0
Replies (3)
Sanlam
Sanlam's reply19 Sept 2022, 16:48
Official
Good day Kenneth

We are sorry to hear of your poor customer service experience. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care
KM
Kenneth M's update19 Sept 2022, 18:52
Reviewer Update
I'm so sad for what Sanlam has done to me. Been phoning them every day the whole of August and staying on hold for more than 20 minutes and each time I would speak to a different call centre agent and having to start afresh and explain myself and they would escalate and nothing happens. IM SORRY SANLAM BUT YOU DONT CARE
Sanlam
Sanlam's reply20 Sept 2022, 11:05
Official
Good day Kenneth

We have received confirmation that you have been sent feedback regarding your complaint.

Regards
Sanlam Client Care